Delivery Information

We provide a flat rate for delivery inside the borders of South Africa for R99.

The above prices are subject to change from time to time. Please contact us to confirm delivery fees before placing your order.

We do not deliver products after hours, on public holidays or on weekends.

Delivery may take up to 5 to 7 days. If you have not received your order by then, please contact our customer helpline.

Delivery will take place at the address which you indicated when you made the order with us. Please ensure that that address is correct. You will not be able to make any claim against us if the address which you indicated was incorrect or incomplete. You will be liable for the additional costs of recovering the products and having them redelivered to you.

We make use of delivery companies to assist us in making deliveries to you. While we take responsibility for their service delivery to you there are times when events beyond our control will delay the delivery (such as road accidents, traffic congestion, bad weather, strikes etc.). When this is the case you will not have any claims against us for any harm resulting from the delayed delivery.

Warranty

You are entitled to receive products which are of a good quality, are useable and durable for a reasonable period of time, are fit for the purpose for which those products are normally intended and are safe and free of any defects. If you feel that you have not received products which conform to this standard you should contact us at online@mkem.co.za

If a product does not conform to this standard you will be entitled to return the product and obtain a replacement or a refund within 6 months from when you bought it. We are entitled to conduct an investigation before allowing you to return or have the product replaced.

You must contact us as soon as possible after delivery if you believe that our products have not lived up to the standard which you expected.

This warranty is in addition to any other warranty given in respect of any particular product.

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